I have some suggestions for a better playing atmosphere where retail failed or averted eyes on to do which made it more pay to win game and will 100% attract more unsatisfied people from retail to this server(guarenteed):
1- Premium membership is an essential feature, try to put it for 0 ncoins, a permanent one and once per account to counter any abuse.
2- remove any upgrading item that can be acquired in the game such as ( elysians, moonstones, soulstones, premium transformation stones, sacred orbs, scales, etc ... you know what i mean ) from the shop. which will enhance the community market business making trades and in game market lively.
3- remove gears such as legendary gloves, belt, necklace, bracelet, earring, ring, soul, heart, weapon from the shop. to make people be satisfied with gaining power through playing the game and learning it. i see very sadly people just swiping visa to buy items in retail and become too strong without a single knowledge of the game for example.
4- Try to make the shop friendly for cosmetic lovers for money where people can enjoy donating to look great without harming the game progress.
5- All types of vouchers for 0 ncoins also but with limited number of purchase, like 12 of lvl 60 voucher as game has 12 slots for 12 possible classes. Same for other vouchers as alteration, naming, gender etc with limited number of purchase not more than 12 for each.
6- Add some exclusive retail item that were only acquired through the shop to be farmable in game such as Pet pods and Sacred oils. which will also enhances the community market business.either as a drop from specific monsters/bosses or as dragon express reward for a collectable currency to exchange without weekly limit ( the current retail has limit of 2 per week, 2 from event )
7- A permanent windwalk from the start in all map areas would also be super nice. not exclusive to places such as Moon Refuge or Celestial Basin etc.
8- Make the client bitness switchable from x86 and x64. right now we are FORCED to run though x64 only.
9- A way to show online players on the server on the homepage of the website like the rest of other games.
I know a LOT of players who will be thrilled to join your server from the English/German/french/Spanish community once they hear about these changes that frustrate them on retail and made them quit the game. i can vouch for some to join!
PS : Possibility to put any of these as a POLL survey
Best regards from a gamer since 2016